In Crystal Hyperspace Integration, what determines the values used at run time for a user's service areas?

• A. The last run's service areas.
• B. The department list on the User Record.
• C. The service areas on the Cogito form of the User Record.
• D. There is no configurable option; all users share the same service areas.

Answer: (C)

The values used at run time come from the Cogito form of the User Record. This form stores per-user configuration data, including which service areas apply to that user during a session. Because it’s per user, the system reads those specific fields when the user runs Crystal Hyperspace Integration, ensuring the runtime service areas reflect the current user configuration.

Relying on the department list would not necessarily reflect the run-time service-area decisions for that user, and using the last run’s values would be outdated. There isn’t a global setting that makes all users share the same service areas—the per-user Cogito form is the authoritative source.